Which approach is used by MBHOs to ensure patient referrals?

The approach used by Managed Behavioral Health Organizations (MBHOs) to ensure patient referrals is through care access via call center intake. This system is designed to efficiently manage patient access to behavioral health services by providing a centralized point of contact where individuals can call for assistance.

Utilizing a call center allows for a systematic method of collecting information regarding a patient's needs, ensuring they are directed to the appropriate resources or care providers. This process not only streamlines referrals but also ensures that patients receive timely and appropriate care based on their specific behavioral health concerns.

The call center model is beneficial because it provides a trained staff that can assess a patient’s situation, triage needs, and make informed decisions about the most suitable care options. This level of organization helps to maintain the quality of care and supports patient engagement throughout their treatment journey.