Which of the following is NOT a condition to consider when selecting a PBM?

When selecting a Pharmacy Benefit Manager (PBM), it is essential to evaluate various conditions that can impact the effectiveness and efficiency of prescription drug management within a benefits plan. One critical factor to consider is the availability of a mail order service, which can provide convenience and cost savings for members. Price guarantees backed by audits ensure the integrity of pricing structures and protect against overcharging, while educational program offerings can enhance member understanding of their benefits and promote informed usage of medications.

Personal relationships with physicians, however, are not a standard condition for evaluating a PBM. While collaborative relationships between healthcare providers and PBMs can be beneficial in some contexts, they do not directly influence the core operational aspects of a PBM, such as drug pricing, formulary management, or member services. Therefore, considering personal relationships with physicians does not align with the essential criteria that should be prioritized when selecting a PBM. Thus, it stands out as not being a condition that should be factored into the selection process.